Client Case Studies
The descriptions below describe the situations, the unique solutions, and the eventual beneficial outcomes delivered for our clients.
Case Study 1 – Gov Tech
Creation of a fully operational innovative technology sourcing function for local government
The Situation
An antiquated £20m public sector IT operation, with 5000 internal users and a 200,000 ‘external’ web services user base, with an outdated operating approach, resources obstructive to change, and budget restrictions. This operation needed radical innovative change to meet the challenge of reduced budgets, the emerging cloud based service environment and alignment with policy changes such as the Localisim Act and procurement rules. With a potential 5 year or more cultural change horizon a swift high impact solution was needed.
The Solution
Creation of a unique £20 million budget strategic sourcing and procurement function by leaveraging changes to emerging governement policy and operational controls.
The Steps
- Designed the strategy, selected and appointed staff, engaged with key stakeholders, created the new operational processes and procedures.
- Approve business case to de-construct and then rebuild the established function to an external cloud and hybrid technology acquisition approach.
- Full involvement of enterprise architecture approach
- Staff redeployment reduction or TUPE.
- Commence OJEU procurement and tender evaluation function
- Worked with stakeholders to reallocate of line of business IT budget ownership and supplier controls to the IT function.
The Business Benefit
- Solution delivered in less than 2 years.
- 20% reduction in operational costs.
- Availability of scalable, flexible usable IT solutions.
- Improved and cost effective relationships with business solution vendors.
- Support of ongoing commercial management.
Case Study 2 – Company Growth
The Situation
Secure the opportunity for construction of a new business start-up into a £multi-million turnover commercial business consultancy.
The Solution
Construction of a new fully operational company with experienced, flexible; commercial, business and IT management resources.
The Steps
- Greenfield start up, including: creation of all financial management processes, all operational processes, staff recruitment, all marketing and sales process, and instigation of executive level business governance and controls.
- Secure new business growth support and funding.
- Creation of a flexible resource and delivery model.
The Business Benefit
Creation of a £multi-million turnover business consultancy delivering profitability and high turnover. Secured major international and public sector clients including a Deloitte 500 fast growth club member.
Case Study 3 – Gov Tech
Enterprise change programme
The Situation
Requirement for a proactive Head of IT to support enterprise wide programme of change within major public sector organisation.
The Solution
Provide day to day management of a operating budget of £18m, a project portfolio budget of £12m and a team of over 150 covering; Service Delivery, Service Management, Development, Testing, Infrastructure, Service Desk, Change Management, Vendor Management and Project Management and a potential demand from up to 200,000 customers per day.
The Steps
- Altered the existing IT service delivery approach by redefining organisational structure toward a digital services approach, alongside a flexible cloud based digital sourcing model.
- Managed day to day IT Service delivery operations.
- Introduced an enterprise wide £5m programme to rollout desktop collaboration tools and infrastructure to over 5000 users.
- Champion the use of Enterprise Architecture as an effective change leader.
- Implemented a suite of enterprise scale customer service and business architecture solutions.
The Business Benefit
- Quickly reorganised service delivery management and created momentum for fundamental strategic change.
- Enterprise Architecture imbedded and accepted within IT as the arbiter of strategic design.
- Created strategic cost reduction by altering fundamental business side outsourcing, project and service integration partner contracts.
Case Study 4 – Strategic Analysis and Advice
Automotive industry leader
The Situation
An industry leader in automotive acquisition and management required the 3rd party implementation of previously identified technology solution to maintain market share.
The Solution
Carry in depth analysis of currently identified solution. Identify underlying effect of identified solution on the intended plan to maintain and increase market share.
The Steps
- Complete onsite situation analysis interviewing all influential staff.
- Provide advice and direction to management team and 3rd party partner consultancy.
- Provide recommendations for alterations to the previously identified solution plan to partner consultancy and the executive directorship.
The Business Benefit
Immediate clarity regarding strategic direction of the business and the future steps required for ongoing success.
Case Study 5 – Health Informatics Programme Management
Foundation and construction of a £1bn budget digital technology programme.
The Situation
A chaotic mega scale public sector technology acquisition programme led by multiple suppliers with zero solution approval or implementation planning.
The Solution
Create structureProvide leadership create structure implement design and project, quality and finanical controls.
The Steps
Created the org structure recruited the senior staff, directed the approach and managed the day to day operation of this mega programme.
Reporting directly to a UK central government, led the client side technical portfolio with over 30 direct and 100’s co-opted NHS staff.
- Construct client side organisation define strategic direction and end to end delivery of the functional and technical solution, including, supply chain management, programme management, operational release management, commercial change, contract change approval, and technical and operational acceptance.
- Created a joint design and release authority.
- Direct the technical build and acceptance strategy, all aspects of supplier delivery and technical assurance including; design requirements, user engagement and UX design, development, build and test.
- Develop commercial relationships and overall contract delivery strategy.
The Business Benefit
- Massive reduction in potential ultimate programme costs (+ £100m).
- Close effective management of the solution and supply chain.
- Eventual complete programme re-structure.
- Contract re-negotiation and cost reduction.
Case Study 6 – Gov Technology
Support for new business acquisition by restructuring to a service implementation and management model
The Situation
Public Sector arms-length support organisation requiring operational cost reduction by reducing charge out costs to secure new contracts and new business.
The Solution
Working alongside this major central government client provided cost reduction, operational change advice and documentation to support the implementation of a Service Implementation and Management (SIaM) approach utilising commodity service based cloud solutions to reduce current operational costs
The Steps
- Run an onsite situation analysis interviewing all influential staff.
- Provide recommendations for change to IT director and teams.
- Construct new organisational structure and new operational processes in a move toward a client focused, Service Implementation and Management (SIAM) support organisation.
The Business Benefit
Client satisfaction and confidence increased. New business targets secured improving cash flow. Operational cost reduction and supply chain management improved.
Case Study 7 – FinTech
Construction of a financial technology project management function
The Situation
Worldwide international insurance organisation with over 200 ‘projects’ requiring improvements to RFC and project management controls.
The Solution
Construct an operational, (from greenfield), technology infrastructure project management function.
The Steps
- Perform rapid selection recruitment and transfer of project management staff.
- Developed processes for change control and service introduction.
- Implement a process to divide RFC and project implementation and transition RFC back into a service delivery process.
The Business Benefit
- Immediately cut departmental costs by 25% by restructuring BAU and project resources improved project controls by the introduction of enhanced process / control structures and project management capability.
Case Study 8 – Resourcing Sector
Provision of Government procurement/sales advice
A £100M turnover UK IT Services Consultancy, requiring operational process advice and support to secure public sector contracts.
The Situation
Changing government policy to contractor taxation and self-employment created a need for greater understanding of the unique public sector contracting drivers and operating policies.
The Solution
Provide advice regarding the public-sector culture, approach and processes to resource and deliver IT project procurement and resourcing.
The Business Outcome
Results ongoing
Case Study 9 – Defense Technology
Programme leadership and management
Major Defence Technology Offshoring and indigenisation programme between the UK and Indian Government
The Situation
Lack of programme direction and control for a defence weapons system overhaul off-shoring programme leading to cost over-run and delay.
The Solution
Provide programme leadership and direction to functional and facilities SME’s and programme delivery teams. Improve team confidence and improve project management delivery capability.
The Steps
- Working with functional heads instigated complex but easy to administer project management control including an Earned Value Management and Cost Schedule Control Systems approach.
- Develop international working relationships by directly engaging and negotiating with-in country leadership teams and major supply chain organisations.
The Business Benefit
Project was delivered under budget and is now being transitioned for use
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